Refunds

For any return queries in the first instance, please contact us at info@silversparrow.co.nz.

Please check your order upon receiving it and contact us immediately if the item is defective, damaged in transit, or if you receive the wrong item. We want to be able to assess the issue and get it sorted for you as soon as possible.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We do not accept or give refunds if you have changed your mind, if they have been worn, purchased on sale, are a gift card or sent back without first requesting a return.

Once the return is processed, if accepted we will send instructions on how to return your package and notify you when it arrives so there can be refund.

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